Home Assistance UK - Providing electrical solutions

Daton Electrical Services Ltd have worked on our behalf for many years. Being a ‘Centrica’ group company and dealing with British Gas Electrical emergency work, we demand the highest standards. Daton have always worked to our stringent service levels, whilst maintaining full health and safety compliance. All the staff are polite, professional and efficient and I personally have a very good rapport with the proprietor, Mr David Pratt. I can thoroughly recommend Daton Electrical Services Ltd.

Yours Faithfully

Mr A.N. Borgust

About Our customer – Home Assistance UK

Home Assistance UK are a part of the Centrica Group. Providing Home insurance to their clients covering electrical, plumbing and heating cover amongst other services. They have many contractors that work on their behalf keeping to their strict health and safety rules and only using fully qualified and insured contractors. This ensures that the work is done to a high standard for their customers.

Our Work with Home Assistance UK

We have worked for Home Assistance UK for many years amongst other insurance companies providing emergency call outs to their clients. We are contracted to repair various faults with electrical systems as long as they are up to current standards and correctly installed, Ranging from lighting repairs to checking the electrical supply to showers and hot water systems.

Challenges 

• The main challenge with emergency breakdowns is ensuring that there is a large amount of stock on the van so we are able to repair almost any issue whilst on site.
• When busy prompt call outs can be difficult with some clients having to wait longer than expected.
• Some jobs would need several revisits due to lack of stock or knowledge.

How we helped 

• By contracting us there are more engineers to handle the call outs meaning customers can be dealt with faster and more efficiently.
• Vans full of stock so that all faults can be rectified whilst on site leaving a much lower rate of revisits and raising customer satisfaction.
• Fully qualified and experienced engineers mean that most faults are quick to diagnose and rectify.

Results 

• By working for insurance companies for such a long period of time we have a few engineers that are very good at the reactive call out work. specializing in fault finding in domestic properties.
• Our fully qualified engineers know where to look and what to look for straight away for most common faults, making repairs quick and hassle free for the clients.
• Full health and safety compliance means we can get the job done not only professionally but safely too for peace of mind for the end client.