Home Group - Door Entry Systems.

"Home Group are the third largest housing association in the United Kingdom. The organisation employ’s major contractors throughout the UK to deliver responsive maintenance to our customers in 5 major regions of the country.

Within the South West region Home Group employ Mears, however the contract had not agreed fees/costs for door entry or intercom repairs.' This left Home Group in an untenable position with regards to door entry systems for our clients.

Daton Electrical Services Ltd based in Reading were identified as a local contractor with expertise and capacity to make up the shortfall within Home Group’s obligations to maintain the door entry systems for our customers.

Daton have always been pro-active, professional and efficient with regards to progressing electrical works. Home Group are very proud of their working relationship with Daton and without them on board we would be unable to deliver the much needed electrical services and repairs to our customers."

Matt Wondrak

Maintenance surveyor

Home group

 

About

Home Group are a large home insurance company covering most of the UK. They provide out of hours emergency cover amongst other services for heating,plumbing and electrical breakdowns for home owners.

 

Summary

We cover door entry systems and any excess electrical work for the South West on behalf of Home Group. Their existing contractor had not agreed a fixed rate and Home Group could not afford to pay higher prices so came to us for assistance. We are able to attend jobs quickly and with our expertise we can usually resolve issues very quickly.

 

Challenges

• Home Group used to use another contractor which was not a fixed hourly rate meaning they would have to pay whatever was charged, we work with Home Group for a fixed fee so they always know what they will be paying. The only time this is not true is when larger parts are needed to resolve an issue.
• Generally we resolve most issues very quickly to get Home Group's customers back up and running within hours.

 

How we helped

• We work on a fixed hourly fee with Home Group and have a lot of experience with door entry systems.
• Our engineers can usually sort out issues within hours when parts are not needed.
• Reactive work can be attended to very quickly as we have several engineers on the road each day.

 

Results

• We have improved the call out times for Home Group, getting clients problems resolved during the same day in most cases.
• The costs to Home Group have been brought down considerably so they know what they are paying for each job.
• Happy customers due to the speedy service Home Group can offer on any jobs passed over to us.